Thank you for shopping at XCopp.com. We appreciate your business and value you as a customer. As we deal in digital products, our policies are slightly different than those for physical goods. Please read our policy regarding the purchase and use of our digital products.
1. Digital Goods Refund Policy
Since our products are digital and can’t be returned or exchanged, we typically do not offer refunds. However, we want you to be satisfied with your purchase. If you encounter any issues with the product, please contact us immediately, and we will do our best to resolve the problem.
Exceptions:
Refunds may be granted on a case-by-case basis if:
- The digital product is not as described.
- There is a significant defect or malfunction of the product.
- Other exceptional circumstances, as deemed relevant by our team.
2. Cancellation Policy
For one-time purchase products:
- Once the product has been accessed, downloaded, or delivered via email, the purchase is final and cannot be canceled or refunded unless one of the aforementioned exceptions applies.
For subscription-based products or services:
- You may cancel your subscription at any time. The cancellation will be effective from the next billing cycle. No refunds will be issued for the current billing cycle.
3. Contacting Us
If you have any questions, concerns, or if you wish to request a refund, please contact us at: Email: Contact[@]XCopp[.]com
We encourage our customers to read the detailed product description and requirements before making a purchase to avoid any misunderstandings.
4. Changes to our Refund & Cancellation Policy
XCopp.com reserves the right to modify this Refund & Cancellation Policy at any time. If we decide to change our policy, we will post the revised policy on this page. Please review this policy periodically for changes.